What Should I Do When My Alarm Company Contacts Me with A Problem?

The fire department or police won’t know that an alarm has been sounded unless someone in the home notifies them. And if there’s nobody home when that happens, the authorities may not respond until it’s too late. That’s why having ULC-certified monitoring is so important. As soon as an alarm is triggered, it will instantly alert an operator, and a response procedure will then be initiated with a series of steps that will be employed to determine the cause of the alarm. The ULC-monitoring team will then immediately notify the police or emergency response service along with the homeowner. If you happen to receive a call, here’s what you should do when your alarm company contacts you with a problem.

Stay Calm and Listen to the Dispatcher

If you receive a call from the ULC-monitoring station, it’s best to stay calm and listen to the dispatcher’s instructions. They may be merely calling you to find out if a fire alarm or window sensor has been activated by mistake. If the alarm has not been set off by accident, they will advise you on what you need to do and any steps that are required on your part. If you are not home or they cannot reach you, they will immediately notify the police or fire department to investigate.

Notify Family Members

Once the dispatcher has relayed instructions, notify the rest of your family and tell them what to do. If you’re away and you have kids staying at home, call them immediately to inform them that the alarm company is handling the situation and what they should do until the emergency services arrive.

Wait for Emergency Services

It’s also important that you don’t attempt to handle a break-in situation or fire on your own. If the dispatcher has called emergency services, wait calmly until they arrive and don’t try to take the matter into your own hands. Fires can quickly escalate, and in the event of theft, you may not know whether there’s someone still inside or potentially armed. So, it’s in your best interest to let the police and fire department handle the situation.

Listen for Further Instructions

Once the emergency team has arrived, they may have further instructions for you to follow. Also, the alarm company may have additional steps for you to take following the incident. In the event that your home is not safe or habitable, you should notify your insurance company immediately to determine the next steps for you and your family. A majority of insurance plans will cover your expenses if you need to stay in a hotel or supplementary housing in the meantime.

Don’t leave your safety to chance. Ensure that you have an alarm system that takes charge when there’s a problem. At Bee Alarmed, we provide families with maximum protection for their homes. We offer a range of services from security systems, home monitoring, and surveillance. To learn how we can better equip your home with an alarm system that will keep you, your family and your home safe no matter where you are – contact us today for a consult!

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